Mercle App Terms of Service
Effective Date: June 25, 2026
These Terms of Service ("Terms") govern your access to and use of Mercle, including the Mercle mobile application, website, APIs, wallet-connected features, identity verification features, rewards, and related services (collectively, the "Service").
The Service is operated by Apex Labs Pte. Ltd. ("Apex Labs," "Mercle," "we," "us," or "our").
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What Mercle Does
Mercle is a proof-of-personhood identity service designed to help people prove that they are real humans online. The Service may allow users to create or use a human verification credential, complete liveness checks, connect wallets, authenticate online activity, access rewards, and interact with supported third-party applications or blockchain-based services.
Mercle may use facial liveness checks, camera images, face embeddings, device signals, and privacy-preserving biometric processing to help verify liveness, uniqueness, and authenticity, prevent duplicate or fraudulent accounts, improve the Service, and train and improve Mercle's internal safety, anti-fraud, liveness, and proof-of-personhood systems.
More information about our data practices is available in our Privacy Policy at:
https://mercle.ai/privacy
2. Eligibility
You must be legally permitted to use the Service in your jurisdiction.
The Service is not offered to or intended for residents of Africa or Europe, including the European Union, European Economic Area, United Kingdom, and Switzerland, until further notice. If you are located in or are a resident of any restricted region, you must not access or use the Service.
You must not use the Service if applicable laws, sanctions, export controls, or regulations prohibit you from doing so.
3. Accounts and Verification
To use certain features, you may need to create an account, verify a phone number, complete a liveness check, connect a wallet, or provide other information requested by the Service.
You agree that all information you provide will be accurate and that you will keep your account and device secure. You are responsible for all activity that occurs through your account or device.
We may refuse, suspend, limit, or terminate access to the Service if we believe your account is fraudulent, duplicative, abusive, unlawful, or otherwise violates these Terms.
4. Camera Images, Face Data, and Liveness Checks
Certain Mercle features require camera access for liveness verification and proof-of-personhood functionality. By starting a liveness check, you consent to the capture, processing, and retention of images or video frames from your camera for the purposes described in these Terms and our Privacy Policy.
Mercle may retain raw images or frames captured during verification for up to 12 months for internal training, testing, safety, anti-fraud, quality improvement, liveness detection, and proof-of-personhood model improvement. Mercle may also create and retain face embeddings, liveness results, verification metadata, and audit logs as described in our Privacy Policy.
Face data and raw verification images are sensitive information. We use them only for Mercle's verification, anti-fraud, security, service improvement, and internal training purposes, and not for third-party advertising or data brokerage.
You agree not to attempt to bypass, spoof, manipulate, or interfere with Mercle's liveness checks, uniqueness checks, biometric verification, device attestation, anti-fraud systems, or model training protections.
5. Wallet Connections
Mercle may allow you to connect a digital wallet, including wallets used on Solana or other supported blockchain networks.
Wallet connections are non-custodial. We do not control your wallet, private keys, seed phrase, or digital assets. We will never ask for your seed phrase or private keys.
You are solely responsible for securing your wallet, device, private keys, recovery phrases, passwords, and any transactions or signatures you approve.
6. Blockchain Transactions and Digital Assets
Some features may involve blockchain networks, wallet signatures, public wallet addresses, rewards, tokens, credentials, or third-party decentralized applications.
Blockchain transactions and wallet signatures may be irreversible. You are responsible for reviewing all wallet prompts, signatures, permissions, transactions, network fees, and smart contract interactions before approving them.
Mercle does not guarantee the availability, value, transferability, legality, tax treatment, or functionality of any digital asset, reward, credential, token, NFT, or blockchain-based feature.
Nothing in the Service is financial, investment, legal, or tax advice.
7. Rewards and In-App Features
The Service may include rewards, vouches, loot boxes, experience features, reputation-related features, or other app functionality.
Rewards or app features may be changed, suspended, limited, revoked, or discontinued at any time. They may have no monetary value and may not be redeemable, transferable, or guaranteed unless we expressly state otherwise.
You may not abuse, automate, farm, manipulate, or exploit rewards, referrals, verification flows, wallet features, or other Service functionality.
8. Acceptable Use
You agree not to:
- Use the Service for unlawful, fraudulent, deceptive, abusive, or harmful activity;
- Create duplicate, fake, automated, or bot-controlled accounts;
- Impersonate another person or misrepresent your identity;
- Attempt to spoof face verification, liveness checks, device checks, or wallet signatures;
- Reverse engineer, attack, disrupt, or interfere with the Service;
- Use the Service to harass, harm, exploit, or deceive others;
- Upload malware or harmful code;
- Violate third-party rights or applicable law;
- Use the Service in any restricted jurisdiction.
9. Third-Party Services
The Service may interact with third-party wallets, applications, websites, protocols, app stores, blockchain networks, APIs, or infrastructure providers.
We do not control third-party services and are not responsible for their content, security, availability, actions, fees, or terms. Your use of third-party services may be subject to separate terms and policies.
10. App Stores and Platform Rules
If you download Mercle through an app store or platform, including the Solana dApp Store, Google Play, or Apple App Store, your use of the Service may also be subject to that platform's rules, terms, and policies.
These Terms apply between you and Apex Labs Pte. Ltd., not the app store or platform provider, except where platform terms state otherwise.
11. Privacy
Your use of the Service is subject to our Privacy Policy:
https://mercle.ai/privacy
The Privacy Policy explains what information we collect, how we use it, how camera images and face data are handled, wallet-related practices, deletion rights, and contact methods.
12. Intellectual Property
The Service, including its software, design, logos, branding, text, graphics, technology, and other content, is owned by Apex Labs Pte. Ltd. or its licensors.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for lawful personal purposes.
You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service except as permitted by law or with our written permission.
13. Service Availability and Changes
We may update, modify, suspend, or discontinue all or part of the Service at any time. We do not guarantee that the Service will be uninterrupted, secure, error-free, or available in every location or on every device.
Some features may depend on network availability, blockchain infrastructure, wallet providers, app stores, device permissions, or third-party services.
14. Termination
You may stop using the Service at any time.
We may suspend or terminate your access if we believe you violated these Terms, created risk for Mercle or other users, abused the Service, used the Service from a restricted jurisdiction, or acted unlawfully.
Sections of these Terms that by their nature should survive termination will continue to apply.
15. Disclaimers
The Service is provided "as is" and "as available."
To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and reliability.
We do not guarantee that Mercle verification, credentials, wallet features, rewards, blockchain integrations, or third-party services will meet your expectations or be accepted by any third party.
16. Limitation of Liability
To the fullest extent permitted by law, Apex Labs Pte. Ltd., its affiliates, officers, employees, contractors, and partners will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of data, profits, goodwill, digital assets, rewards, tokens, wallet access, or account access.
Our total liability for any claim relating to the Service or these Terms will not exceed the greater of: (a) the amount you paid us to use the Service in the 12 months before the claim; or (b) USD $100.
17. Indemnity
You agree to defend, indemnify, and hold harmless Apex Labs Pte. Ltd. from any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from your use of the Service, your violation of these Terms, your violation of law, or your infringement of third-party rights.
18. Governing Law
These Terms are governed by the laws of Singapore, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Singapore, unless applicable law requires otherwise.
19. Changes to These Terms
We may update these Terms from time to time. If we make changes, we will update the Effective Date above. Your continued use of the Service after updated Terms become effective means you accept the revised Terms.
20. Contact Us
If you have questions about these Terms, contact us at:
Apex Labs Pte. Ltd.
30 Bayshore Road, The Bayshore
Singapore 469974
Email: support@mercle.xyz
Website: https://mercle.ai/
Mercle App Terms of Service
Effective Date: June 25, 2026
These Terms of Service ("Terms") govern your access to and use of Mercle, including the Mercle mobile application, website, APIs, wallet-connected features, identity verification features, rewards, and related services (collectively, the "Service").
The Service is operated by Apex Labs Pte. Ltd. ("Apex Labs," "Mercle," "we," "us," or "our").
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What Mercle Does
Mercle is a proof-of-personhood identity service designed to help people prove that they are real humans online. The Service may allow users to create or use a human verification credential, complete liveness checks, connect wallets, authenticate online activity, access rewards, and interact with supported third-party applications or blockchain-based services.
Mercle may use facial liveness checks, camera images, face embeddings, device signals, and privacy-preserving biometric processing to help verify liveness, uniqueness, and authenticity, prevent duplicate or fraudulent accounts, improve the Service, and train and improve Mercle's internal safety, anti-fraud, liveness, and proof-of-personhood systems.
More information about our data practices is available in our Privacy Policy at:
https://mercle.ai/privacy
2. Eligibility
You must be legally permitted to use the Service in your jurisdiction.
The Service is not offered to or intended for residents of Africa or Europe, including the European Union, European Economic Area, United Kingdom, and Switzerland, until further notice. If you are located in or are a resident of any restricted region, you must not access or use the Service.
You must not use the Service if applicable laws, sanctions, export controls, or regulations prohibit you from doing so.
3. Accounts and Verification
To use certain features, you may need to create an account, verify a phone number, complete a liveness check, connect a wallet, or provide other information requested by the Service.
You agree that all information you provide will be accurate and that you will keep your account and device secure. You are responsible for all activity that occurs through your account or device.
We may refuse, suspend, limit, or terminate access to the Service if we believe your account is fraudulent, duplicative, abusive, unlawful, or otherwise violates these Terms.
4. Camera Images, Face Data, and Liveness Checks
Certain Mercle features require camera access for liveness verification and proof-of-personhood functionality. By starting a liveness check, you consent to the capture, processing, and retention of images or video frames from your camera for the purposes described in these Terms and our Privacy Policy.
Mercle may retain raw images or frames captured during verification for up to 12 months for internal training, testing, safety, anti-fraud, quality improvement, liveness detection, and proof-of-personhood model improvement. Mercle may also create and retain face embeddings, liveness results, verification metadata, and audit logs as described in our Privacy Policy.
Face data and raw verification images are sensitive information. We use them only for Mercle's verification, anti-fraud, security, service improvement, and internal training purposes, and not for third-party advertising or data brokerage.
You agree not to attempt to bypass, spoof, manipulate, or interfere with Mercle's liveness checks, uniqueness checks, biometric verification, device attestation, anti-fraud systems, or model training protections.
5. Wallet Connections
Mercle may allow you to connect a digital wallet, including wallets used on Solana or other supported blockchain networks.
Wallet connections are non-custodial. We do not control your wallet, private keys, seed phrase, or digital assets. We will never ask for your seed phrase or private keys.
You are solely responsible for securing your wallet, device, private keys, recovery phrases, passwords, and any transactions or signatures you approve.
6. Blockchain Transactions and Digital Assets
Some features may involve blockchain networks, wallet signatures, public wallet addresses, rewards, tokens, credentials, or third-party decentralized applications.
Blockchain transactions and wallet signatures may be irreversible. You are responsible for reviewing all wallet prompts, signatures, permissions, transactions, network fees, and smart contract interactions before approving them.
Mercle does not guarantee the availability, value, transferability, legality, tax treatment, or functionality of any digital asset, reward, credential, token, NFT, or blockchain-based feature.
Nothing in the Service is financial, investment, legal, or tax advice.
7. Rewards and In-App Features
The Service may include rewards, vouches, loot boxes, experience features, reputation-related features, or other app functionality.
Rewards or app features may be changed, suspended, limited, revoked, or discontinued at any time. They may have no monetary value and may not be redeemable, transferable, or guaranteed unless we expressly state otherwise.
You may not abuse, automate, farm, manipulate, or exploit rewards, referrals, verification flows, wallet features, or other Service functionality.
8. Acceptable Use
You agree not to:
- Use the Service for unlawful, fraudulent, deceptive, abusive, or harmful activity;
- Create duplicate, fake, automated, or bot-controlled accounts;
- Impersonate another person or misrepresent your identity;
- Attempt to spoof face verification, liveness checks, device checks, or wallet signatures;
- Reverse engineer, attack, disrupt, or interfere with the Service;
- Use the Service to harass, harm, exploit, or deceive others;
- Upload malware or harmful code;
- Violate third-party rights or applicable law;
- Use the Service in any restricted jurisdiction.
9. Third-Party Services
The Service may interact with third-party wallets, applications, websites, protocols, app stores, blockchain networks, APIs, or infrastructure providers.
We do not control third-party services and are not responsible for their content, security, availability, actions, fees, or terms. Your use of third-party services may be subject to separate terms and policies.
10. App Stores and Platform Rules
If you download Mercle through an app store or platform, including the Solana dApp Store, Google Play, or Apple App Store, your use of the Service may also be subject to that platform's rules, terms, and policies.
These Terms apply between you and Apex Labs Pte. Ltd., not the app store or platform provider, except where platform terms state otherwise.
11. Privacy
Your use of the Service is subject to our Privacy Policy:
https://mercle.ai/privacy
The Privacy Policy explains what information we collect, how we use it, how camera images and face data are handled, wallet-related practices, deletion rights, and contact methods.
12. Intellectual Property
The Service, including its software, design, logos, branding, text, graphics, technology, and other content, is owned by Apex Labs Pte. Ltd. or its licensors.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for lawful personal purposes.
You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service except as permitted by law or with our written permission.
13. Service Availability and Changes
We may update, modify, suspend, or discontinue all or part of the Service at any time. We do not guarantee that the Service will be uninterrupted, secure, error-free, or available in every location or on every device.
Some features may depend on network availability, blockchain infrastructure, wallet providers, app stores, device permissions, or third-party services.
14. Termination
You may stop using the Service at any time.
We may suspend or terminate your access if we believe you violated these Terms, created risk for Mercle or other users, abused the Service, used the Service from a restricted jurisdiction, or acted unlawfully.
Sections of these Terms that by their nature should survive termination will continue to apply.
15. Disclaimers
The Service is provided "as is" and "as available."
To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and reliability.
We do not guarantee that Mercle verification, credentials, wallet features, rewards, blockchain integrations, or third-party services will meet your expectations or be accepted by any third party.
16. Limitation of Liability
To the fullest extent permitted by law, Apex Labs Pte. Ltd., its affiliates, officers, employees, contractors, and partners will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of data, profits, goodwill, digital assets, rewards, tokens, wallet access, or account access.
Our total liability for any claim relating to the Service or these Terms will not exceed the greater of: (a) the amount you paid us to use the Service in the 12 months before the claim; or (b) USD $100.
17. Indemnity
You agree to defend, indemnify, and hold harmless Apex Labs Pte. Ltd. from any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from your use of the Service, your violation of these Terms, your violation of law, or your infringement of third-party rights.
18. Governing Law
These Terms are governed by the laws of Singapore, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Singapore, unless applicable law requires otherwise.
19. Changes to These Terms
We may update these Terms from time to time. If we make changes, we will update the Effective Date above. Your continued use of the Service after updated Terms become effective means you accept the revised Terms.
20. Contact Us
If you have questions about these Terms, contact us at:
Apex Labs Pte. Ltd.
30 Bayshore Road, The Bayshore
Singapore 469974
Email: support@mercle.xyz
Website: https://mercle.ai/